Term and Conditions

Howdy partners! Welcome to Classic Equine Shop at westernheadstalls.com. These terms outline the trail rules for using our website and purchasing our premium western tack. By accessing our site or placing an order, you’re agreeing to these terms – just like shaking hands on a good deal.

1. Who We Are

Classic Equine Shop is your trusted source for authentic western riding gear, operating from our Nashville headquarters at 3616 Echo Lane, Nashville, TN 37218 USA. We specialize in handcrafted tack that combines traditional craftsmanship with modern durability.

2. Our Customers

Our products are designed for:

• Western riding enthusiasts and competitors
• Horse trainers and ranch professionals
• Equestrian gift shoppers
• Riders who value authentic, durable tack

We currently ship to most international locations except certain Asian and remote areas due to shipping limitations.

3. Website Use

Your Responsibilities:

• Provide accurate account and order information
• Use the site only for lawful purposes
• Don’t attempt to interfere with site operations
• Understand that all tack measurements are approximate

Intellectual Property:

All content on this site – from saddle designs to product photos – is the property of Classic Equine Shop. You may not reproduce, modify, or distribute any content without our written permission.

4. Product Information

We take pride in offering:

• Handcrafted leather goods that develop unique patinas
• Competition-grade bits and headstalls designed for precise communication
• Durable saddle pads with superior shock absorption
• Authentic western designs rooted in tradition

Please note:

• Colors may vary slightly due to monitor settings and natural leather variations
• All measurements are approximate
• Product availability may change without notice

5. Ordering & Payment

Placing Orders:

• Orders are processed within 1-2 business days after payment clearance
• You’ll receive confirmation with tracking information
• We reserve the right to cancel orders for suspected fraud or errors

Payment Options:

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We never store your full payment details.

6. Shipping & Delivery

Shipping Methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

International Customers:

• You’re responsible for any customs fees or import taxes
• Delivery to some Asian/remote areas may not be available
• Shipping times are estimates, not guarantees

7. Returns & Exchanges

Our Satisfaction Guarantee:

If your tack doesn’t meet expectations, we’ll make it right within 15 days of delivery.

Return Conditions:

• Item must be unused with original tags and packaging
• Protective wrapping must be intact for leather goods
• Original receipt or order number required

Non-Returnable Items:

• Western bits (hygiene reasons)
• Custom/special-order saddles
• Final sale items

Return Process:

1. Contact us within 15 days at [email protected]
2. Wait for return approval (2 business days)
3. Ship to: Classic Equine Shop Returns, 3616 Echo Lane, Nashville, TN 37218

8. Damaged or Wrong Items

If your gear arrives damaged or incorrect:

• Contact us immediately with photos of the issue
• We’ll provide a prepaid return label
• Your replacement will be expedited

9. Refunds

• Processed within 3-5 business days after return receipt
• Issued to original payment method
• May take 3-10 days to appear on your statement
• Original shipping costs are non-refundable unless we made an error

10. Liability Limitations

Classic Equine Shop isn’t liable for:

• Indirect damages from product use
• Shipping delays beyond our control
• Improper use or maintenance of tack
• Minor variations in natural materials

Our total liability is limited to the purchase price of the product.

11. Policy Changes

We may update these terms occasionally. Continued use after changes means you accept the new terms.

12. Contact Us

For questions about these terms, just holler at:

Classic Equine Shop
3616 Echo Lane
Nashville, TN 37218 USA
Email: [email protected]