At Classic Equine Shop, we value your trust as much as we value the craftsmanship in our western tack. Just as we carefully select premium leather for our saddles, we handle your personal information with the same attention to detail and respect.

1. Information We Collect

We collect only what’s necessary to saddle up your order and ride smoothly through your shopping experience:

  • Order Information: Your name, shipping address, email, and phone number – the essentials to deliver your tack safely
  • Payment Details: Card type and last digits (we never store full numbers), processed through secure gateways
  • Communication Records: Emails and messages with our Nashville-based support team
  • Technical Data: IP address, browser type, and device information for security purposes

2. How We Use Your Information

Like a well-fitted saddle, we use your data only where it properly belongs:

  • Processing orders and shipping your western gear worldwide
  • Responding to your inquiries with the care we’d give to our own tack
  • Improving our website and products for fellow equestrians
  • Preventing fraud – we monitor transactions as carefully as we inspect our stitching
  • Sending order updates (no unnecessary newsletters unless you opt in)

3. Data Sharing & Disclosure

We treat your information like a trusted trail partner – with discretion:

  • Service Partners: Only essential third parties like shipping carriers and payment processors (Visa, MasterCard, PayPal)
  • Legal Requirements: When required by law, as rare as a flaw in our leatherwork
  • Business Transfers: In case of company sale, with confidentiality maintained

We never sell your data to outside marketers.

4. Data Storage & Security

Your information is protected with the same standards as our premium tack:

  • SSL encryption secures all data transmissions (look for the padlock icon)
  • Payment details are processed through PCI-compliant systems
  • We store data only as long as needed, then securely dispose of it
  • Regular security audits ensure our systems stay as reliable as our saddles

5. Your Rights

You control your information like you control your reins:

  • Access and update your personal data
  • Request deletion of non-essential information
  • Opt-out of marketing communications
  • Withdraw consent where applicable

Contact our support team at [email protected] to exercise these rights.

6. Cookies & Tracking

Our website uses cookies as sparingly as we use decorative conchos:

  • Essential Cookies: Keep your shopping cart intact during checkout
  • Analytics Cookies: Help us improve our site (like adjusting saddle fit)
  • Preference Cookies: Remember your country/language settings

You can manage cookies through your browser settings.

7. International Data Transfers

While we serve riders globally, your data is primarily processed in the U.S. with appropriate safeguards. Some regions may have restrictions – we’ll work with you to find solutions, just as we accommodate international shipping.

8. Policy Updates

We may update this policy as needed, with significant changes communicated to customers. The current version always applies, like our quality standards.

Contact Us

For privacy questions or concerns, reach our Nashville team at:
Classic Equine Shop
3616 Echo Lane, Nashville, US 37218
Email: [email protected]