Welcome to Classic Equine Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium western riding equipment and services. If you don’t find what you’re looking for, our Nashville-based team of riders is always ready to assist at [email protected].

About Our Products

What makes your western tack different?
Our products are crafted with the working rider in mind. From hand-stitched saddles to carefully selected bits, each piece is inspected to ensure it meets the standards of serious equestrians who view their gear as partners in their riding journey.
Do you offer custom sizing for breast collars or saddles?
While we don’t currently offer custom sizing, our breast collars and western saddles come in a range of standard sizes to fit most horses. Detailed sizing charts are available on each product page.
How should I care for my new saddle pad?
We recommend spot cleaning with mild soap and water for most of our saddle pads. Avoid harsh detergents and allow to air dry completely before reuse. Specific care instructions are included with each product.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store full credit card numbers on our servers.
Why was my credit card declined?
This is typically an issue with your bank rather than our system. We recommend contacting your card issuer or trying an alternate payment method like PayPal.

Shipping & Delivery

How long will my order take to arrive?
All orders are processed within 1-2 business days. Delivery times then depend on your selected shipping method:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Economy Shipping (orders over $50): 15-25 business days via EMS
Do you ship internationally?
Yes! We proudly serve equestrians across North America, Europe, and Australia. Some remote areas (particularly in Asia) may have extended delivery times or additional customs fees. Contact us for specific country information.
Can I track my order?
Certainly. Once your order ships, you’ll receive a tracking number via email that provides real-time updates from dispatch to delivery.

Returns & Exchanges

What’s your return policy?
We stand behind our products. If any item doesn’t meet your expectations, you may initiate a return within 15 days of delivery. Items must be in original, unused condition with all tags attached.
How do I process a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and address any concerns – because we’re riders too, we understand tack needs to perform.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Company Information

Where are you located?
Our workshop is located at 3616 Echo Lane, Nashville, US 37218. While we don’t have a retail storefront, visitors by appointment are welcome to see our craftsmanship firsthand.
Are you hiring?
We’re always interested in connecting with skilled leatherworkers and passionate equestrians. Please send inquiries to our customer service email.

“We don’t just ship products – we deliver the western riding experience. From the hand-stitching on our saddles to the final delivery, every step honors equestrian tradition.”